1. Always wait for the van at a safe distance from the road.
2. Take your seat promptly (there are no reserved seats unless there is a medical reason).
3. All passengers must wear seatbelts; wheelchair passengers are to be buckled and shoulder/waist straps in place.
4. Please do not talk loudly, disturb the driver, use profanity, extend any part of the body out of the van, move or stand up when the vehicle is in motion, eat, drink, chew tobacco, spit, smoke, or solicit fellow passengers to purchase goods or services.
5. Passengers will not be allowed to board if in the opinion of the driver they are suffering from some alcohol or drug impairment.
6. Individuals must maintain personal hygiene and cleanliness.  Failure to do so could lead to denial of transportation.
7. Van drivers have the authority to refuse transportation to a rider if, in their judgment, the rider jeopardizes safety or sanitation standards.
8. It is the rider’s responsibility to contact Sampson Area Transportation to inform them of any changes to their schedule.  Any rider who fails to notify SAT of cancellations they are considered a “no-show”. When the van is dispatched to a location on 3 consecutive trips and they are “no-shows,” the rider will have their riding privileges suspended for 30 days. 
9. Rider wait time:  Wait time is defined as the time a van waits for a client either at the home or pickup destination.  SAT wait time is five (5) minutes from arrival.  The driver will use the vehicle’s horn in an effort to get the rider’s attention.  After 5 minutes, the vehicle will continue on its route.

Sampson Area Transportation is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services and activities. Sampson Area Transportation recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. Sampson Area Transportation will adhere to all applicable federal and state laws, regulations and guidelines with respect to providing reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. Sampson Area Transportation does not discriminate on the basis of disability in admission to, participation in, or receipt of services and benefits under any transit program or activity. Sampson Area Transportation will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.

No qualified individual with a disability shall, by reason of such disability, be excluded from. participation in or be denied the benefits of the services, programs, or activities of Sampson Area Transportation, or be subject to discrimination by Sampson Area Transportation.

1. Wheelchair Transportation is limited to a “wheelchair” and must be secured according to ADA regulations and SAT policies. Wheelchair means a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered. The definition does not include devices not intended for indoor use or devices not primarily designed to assist individuals with mobility impairments.
2. All wheelchairs and mobility aids are required to be secured while on an SAT vehicle.
3. SAT drivers will provide a level of assistance that is reasonable and that won’t constitute a direct threat to their health or safety. Situations that arise will be assessed on a case-by-case basis.
4. SAT lift equipped fleet can safely accommodate a 800-pound wheelchair/passenger combination, but not a combination exceeding 800 pounds.
5. Passengers who use wheelchairs are required to ride in the designated securement area.
6. SAT’s designated securement area is 30” x 48”. Wheelchairs and other mobility aids and attachments exceeding the securement area may still be transported as long as the device does not block the aisle.
7. Seatbelt and shoulder harness attached to the vehicle must be worn at all times.
8. Passengers in wheelchairs must be secured in the wheelchair before boarding the vehicle. SAT will not transport anyone in a wheelchair that is deemed unsafe.
9. All wheelchair passengers must have safe wheelchair access. This includes a ramp. No wheelchairs will be taken up or down steps by a driver. The access from the house to the vehicle must be clear of debris and the wheelchair must be able to travel without any resistance (i.e., no mud, holes, etc.).

10. For safety purposes, SAT maintains the right to refuse transportation for anyone who does not follow the above-stated policies on wheelchair transportation.