To report a Water Problem

If you need to report a problem, please contact our office (910) 592-0188 during regular business hours Monday through Thursday, 7 am to 5:30 pm. 

Weekends, Holidays, and after business hours
During holidays, weekends, and after normal business hours, please call (910) 385-9040
When reporting a problem, please provide the street address and/or the road name and nearest intersection. 
Please note that concerns about a bill amount, any penalty, or when the cutoff date is scheduled are NOT considered an emergency. 
Please call the office during normal business hours for these concerns.