911 Communications Center

Mission Statement
To provide telecommunications services to the agencies we serve and to provide a communication link between those agencies and our citizens.

Division Overview
The Sampson County 911 Communication Center provides Enhanced 911 services to the citizens of Sampson County serving as the primary answering point for all emergency services calls in the County.  The 911 Center operates twenty-four hours a day, seven days a week, 365 days a year, with a staff of eighteen full-time and fifteen part-time employees.  The 911 Center serves as a link between the public and the various emergency services organizations.  The division provides dispatch services countywide for Sampson County Sheriff Department, Clinton Police Department, Newton Grove Police Department, 16 County Fire Departments, Volunteer and Paid EMS Services, as well as an array of other related services.

The 911 Center has four dispatch positions with each position being completely redundant of the other. Primarily each of the dispatch positions are responsible for assigned agencies; however each position can receive 911 calls and dispatch any agency necessary.  All radio transmissions and telephone calls are recorded and are maintained for a reasonable archive period.

Sampson County implemented the Enhanced 911 system in 1995. Since that, time all 911 calls placed in Sampson County have been received at the 911 Communication Center for central dispatch. 

For non-English speaking residents we have access to interpreters, through a contact with Language Line Services, to ensure adequate response to our non-English speaking community.  These services are available twenty-four hours a day, seven days a week, 365 days a year, for over 140 different languages.

      911 Communications Center
107 Underwood Street
Clinton, NC 28328
(910) 592-1151

Roberta Parker
Telecommunications Manager
Ext. 2226 911center@sampsonnc.com

Marie Carroll
Asst. Telecommunications Manager
Ext. 2225 sampsontac@sampsonnc.com

Ronald Bass
Emergency Services Director
(910) 592-8996
Ext. 2240 ronaldbass@sampsonnc.com


Feedback
We strive to provide the most proficient and professional custom service possible. We want to hear from citizens and responders, with praises or concerns. Please contact Roberta Parker or Marie Carroll at the above phone or email.


Know when to Call 911: http://www.whentocall911.com


911 Practice for Kids
We are more than happy to assist you in teaching your children the proper way to call 911 in the event of an emergency. They should practice learning and saying their address, phone number, and parents’ names. If you wish for them to make a practice call please call (910) 592-1151 for permission to do the practice call. You never know when that emergency may arise when 911 is needed.