Department of Aging
Phone: (910) 299-0127
Sampson Area Transportation is a consolidated transportation system that provides transportation services Monday through Friday for trips to local agencies, medical appointments, individual shopping trips and the community college in Sampson County. SAT also provides out-of-county medical visits for Veteran’s only.
Our transportation services consists of two general types:
- Subscription routes that run daily. For example, for the Nutrition/Senior Sites and Dialysis clients.
- Demand Response, which are trips arranged by or for private individuals. Demand response trips typically would need to occur between 9:00 a.m. to 1:00 p.m. because of our obligation to fixed route responsibilities.
Riders need to call in advance to schedule your transportation needs. Riders need to call no later than 12:00 p.m. on the day before.
The vehicle fleet of SAT consists of 13 vehicles. SAT has a mini-van, regular vans, wheelchair accessible vans, 1 bus (which is wheelchair accessible).
Days and Hours of Service
The office hours are 5 am and to 5 pm Monday through Friday. Transportation services are from 6 am - 4 pm.
The first step in securing the services provided through SAT is to have appropriate staff complete the transportation registration form. This form must be completed on each person and the data subsequently entered in the transportation management software.
- $2.00 round trip for in-county transportation
- $5.00 round trip for Veterans – out-of-county medical appointments.
Public Transportation Rider Fares
Public Transportation passengers are required to pay a fare for riding. Grant funds are used to pay for 90% of the cost of a trip, but rider fares are expected to offset the remaining 10% of a trip cost. Sampson Area Transportation has established a fixed fare for all transportation programs. The fares are $2 per round-trip and $1 for additional stops. Fares for one-way trips are $1.00.
Cost Sharing-Nutrition Site Passengers
Persons 60+ riding the vehicle to and from Nutrition/Senior Sites are encouraged to share in the cost-sharing services received. A poster shall be in a designated spot in the vans identifying the services subject to State of North Carolina’s Division of Aging cost sharing policies and listing the actual cost of a one-way trip with a recommended contribution. A fare box will be available for the riders to deposit their donation. This poster shall be updated on an annual basis.
Cost-sharing revenues shall be counted and receipted by the Transportation Office Manager or his designee. Contribution revenues shall be forwarded to the Department of Aging offices where they will be counted, verified, and forwarded to the Finance Office.
- Always wait for the van at a safe distance from the road.
- Take your seat promptly (there are no reserved seats unless there is a medical reason).
- All passengers must wear seatbelts; wheelchair passengers are to be buckled and shoulder/waist straps in place.
- Please do not talk loudly, disturb the driver, use profanity, extend any part of the body out of the van, move or stand up when the vehicle is in motion, eat, drink, chew tobacco, spit, smoke, or solicit fellow passengers to purchase goods or services.
- Passengers will not be allowed to board if in the opinion of the driver they are suffering from some alcohol or drug impairment.
- Individuals must maintain personal hygiene and cleanliness. Failure to do so could lead to denial of transportation.
- Van drivers have the authority to refuse transportation to a rider if, in their judgment, the rider jeopardizes safety or sanitation standards.
- It is the rider’s responsibility to contact Sampson Area Transportation to inform them of any changes to their schedule. Any rider who fails to notify SAT of cancellations they are considered a “no-show”. When the van is dispatched to a location on 3 consecutive trips and they are “no-shows,” the rider will have their riding privileges suspended for 30 days.
- Rider wait time: Wait time is defined as the time a van waits for a client either at the home or pickup destination. SAT wait time is five (5) minutes from arrival. The driver will use the vehicle’s horn in an effort to get the rider’s attention. After 5 minutes, the vehicle will continue on its route.
- Limitation on drop-offs permitted: Riders being transported under SAT’s public transportation element of our services will be limited to two (2) drop-offs during a trip. Each additional drop will be at a cost of $1.00 per stop.
Transportation services operate Monday through Friday between the hours of 6:30 am to 4:00 pm and routing must work within these parameters. Clients are to call into the administrative office and request transportation by 12:00 pm the day before. This allows the schedule to be completed and printed in time for drivers to go over it and ask any questions. Occasionally, trips can be added on after the deadline or first thing in the morning, depending on any cancellations of service.
The fare for out-of-county veteran trips is $5.00.